Business Books: Customer Service

Want to learn more about how to offer a great customer experience? Have a look at some of the resources offered by Wellington City Libraries.

Updated October 16, 2024
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Wellington City Libraries Business at Wellington City Libraries
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The effortless experience : conquering the new battleground for customer loyalty
Dixon, Matthew
Paper Book
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?   In their acclaimed bestseller The Challenger Sale, Matthew Dixon...
Unselling : the new customer experience
Stratten, Scott
Paper Book
UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing...
101 quick tips: create a great customer experience : build loyalty, increase profits!
Mayo-Smith, Debbie
Paper Book
101 Quick Tips: Create a Great Customer Experience brings together two of the most respected and accomplished customer service exponents in New Zealand. This is top tips for communication, acquiring and maintaining customers and promoting excellence within your organisation.
Effective customer care
Wellington, Patricia.
Paper Book
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what...
Delighting your customers-- on a shoestring : delivering excellent customer service without breaking the bank
Owton, Avril.
Paper Book
The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life...
The customer rules : the 39 essential rules for delivering sensational service
Cockerell, Lee.
Paper Book
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.  Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers...

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