Business Books: Customer Service

Want to learn more about how to offer a great customer experience? Have a look at some of the resources offered by Wellington City Libraries.

Updated June 25, 2024
W
Wellington City Libraries
Drag items up and down to your preferred order then select the "Save Order" button.
Unselling : the new customer experience
Stratten, Scott
Ebook
UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing...

Library staff! You can create and contribute to lists. Contact your catalog administrator or log in here.